Below are some of the most frequently asked questions. If you cannot find what you are looking for here, please call to speak to one of our customer service representatives at 1.866.430.5386 (U.S. and Canada) or +1.732.694.2257 from international locations. You can also send an email to email@example.com.
Which account is right for me? Personal or a business account?
Global Payment accounts are commonly used by the following types of customers:
- Sending funds to family overseas
- Buying foreign property
- Purchasing foreign goods
Small to Medium Sized Businesses
- Making payments to international suppliers
- Visit OnlineFX for business
What types of documentation will I need to submit with my online application?
Depending on the nature of your transaction, different types of information may be required.
If you are an individual or a sole proprietor, you will need all of the following:
- Bank statement
- One, valid primary piece of government issued photo identification and one, valid secondary piece of identification*
- Physical mailing address, PO boxes are not accepted
*Examples of acceptable identification include passport, birth certificate, and driver's license.
How will I know if my application has been accepted?
Upon completing the online registration, you will receive an email with information about the status of your account. You may be required to provide additional information to complete your account registration.
Once all requirements have been satisfied, you will receive an email confirming the activation your account.
Will I be charged a fee for using this service?
How fast will my recipients receive their money?
Speed varies by the options you choose. Please see the payment types section for more information.
Do my recipients need to have a Western Union account too?
No. You can send a payment directly into their bank account or as a draft (which is like a money order) through the mail. Drafts are available only in select countries.
Do I still need to add my bank account if I submitted my bank statement?
Yes, your bank statement is only used for authentication. Therefore you and will still need to add your bank account manually once your account has been activated.
Who do I contact for questions or troubleshooting?
Customer Service representatives are available 24 hours a day, six days a week. Please call 1.866.430.5386 or email firstname.lastname@example.org.